Faq's

Dear Customer,

As you are aware, we are facing a difficult time trying to cope with the Coronavirus (COVID 19) pandemic. We are now shortly entering Risk Level 4 across the nation, with most businesses shutting down. The following is an update of how we will operate over this period.

We’re open for business, just not at our premises. As of Wednesday March 25th, all our staff will be working remotely. We have very robust 3PL relationships in place that are deemed ‘essential services’. Most of our products can be shipped during this time.
Remote Service Calls: While we know the majority of our companies will be closed during this period, we service many ‘essential businesses’. Wherever possible, we will endeavour to fix equipment remotely. This will require some level of assistance from our customers.
Onsite Visits: For when a site visit is unavoidable, and if you are deemed an ‘essential service’, we have also refined our processes, including regular hand washing, wiping the machines with 99% Isopropyl Alcohol, and using sanitiser. We have also asked all our staff to stop shaking hands.
Remote Working: We have already started remote working for some staff and will be completely remote by the end of Wednesday.

There will inevitably be delays on some orders, and potentially low stock on some items, but please stay in contact with us for anything you need.

Telephone: 03-3776 776

Orders: orders@sbm.co.nz

Technical Service: servicecall@sbm.co.nz

Sales: sales@sbm.co.nz

We are all hoping to see NZ get on top of this quickly.

We wish you, your family and your business, the best for the coming months.